Shipping Policy

Shipping Policy

At Substance Fancy Dress Shops, we are committed to delivering your orders quickly, securely, and with care. Below you’ll find all the details regarding our shipping rates, processing times, and delivery methods.

1. Currency Notice

All prices, transactions, and shipping fees on this website are listed and processed in British Pound Sterling (GBP £).

2. Shipping Fees

We are pleased to offer Free Standard Shipping on all orders across the United Kingdom.

  • Minimum Spend: None.

  • Hidden Fees: None.

  • Destination: We currently ship to the United Kingdom only.

3. Order Processing & Delivery Times

To ensure your order reaches you on time, please note our schedule:

  • Order Cut-off Time: 5:00 PM (GMT)

  • Order Handling Time: 0–2 business days.

  • Transit Time: 3–5 business days.

  • Total Estimated Delivery Time: 3–7 business days.

Note: Orders placed on weekends or public holidays will be processed on the next available business day.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package’s progress in real time.

5. Address Changes

If you need to change your delivery address, please contact us at Support@substance666.co.uk immediately. We can only modify the address if the order has not yet been dispatched. Once the order is in transit, we cannot redirect it.

6. Delivery Restrictions

7. Contact Information

If you have any questions regarding your delivery, please contact our support team:

Business Name: Substance Fancy Dress Shops
Website: http://substance666.co.uk
Physical Address: 40 Robertson St, Hastings TN34 1HL, UK

Phone: +44 1424438089
Email: Support@substance666.co.uk
Contact Form: CLICK HERE

Business Hours: Monday- Saturday: 10:00 AM–5:00 PM (BST)
Response Time: Customer Support Response Time: Within 24 hours